I just spent one hour chatting on-line with someone named Vibhu from technical support regarding my memory card for the camera. Dear God.
Customer: My 14 year-old son has put a password on my computer and I can't get in.
Tech Support: Has he forgotten it?
Customer: No he just won't tell me it because I've grounded him.
I was eligible for a "one time only" technical support since I don't have a service warranty. This is after we determined that I purchased my computer in the USA. Why is this important?
Tech Support: Can you click on 'My Computer'?
Customer: I don't have your computer, just mine.
Vibhu directed me to a useless screen before he signed off.
Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
I will say the useless screen gave me some ideas, however, and after rummaging around for a while I put my memory stick in and lo and behold it imported my photos.
Tech Support: 'Have you made backups of your software and data?'
Customer: 'I didn't know it had a reverse.'
As always, I have no earthly idea what I did.
Customer: 'How do you spell 'Internet America' ? Is there a space between 'inter' and 'net' ?'
Tech Support: 'No space between 'inter' and 'net' . It's spelled normally.'
Customer: 'Ok. A-M-E-R-I-C-K?'
Tech Support: 'That's A-M-E-R-I-C-A.
Tech Support: 'A as in apple'
Customer: 'There's no 'K' in apple!'
I am quite confident that Vibhu (which means "All Pervading") was no help whatsoever thus using up my one and only shot at technical support.
Customer: “A white one.”
I believe it's called revenge.